Privacy Policy

1. Information you provide

When you create an account, place an order, or contact support, we collect information needed for that activity. This can include your name, email, billing and shipping details, account information, order details, payment status, and messages you send us.

Support requests may include an order number, product or lot details, a request category, and supporting information. Do not include medical information or dosing, treatment, or personal-use questions.

2. How we use information

We use information to process orders, prepare shipments, provide tracking, manage accounts, respond to support and documentation requests, and operate store programs. We also use it to review payment or order issues, prevent fraud and spam, investigate errors, and maintain the store.

3. Payments

The information needed to process a payment depends on the method you select. Payment providers handle the details required for their services. We maintain order and payment records needed to process and reconcile transactions. Follow the instructions for your selected payment method; do not send payment credentials through the support form.

4. Shipping and service providers

We use shipping details to fulfill orders, provide tracking, and review delivery issues. We work with providers that support hosting, payments, fulfillment, email delivery, security, and other store functions. Information is shared with those providers as needed for the relevant service.

5. Cookies and technical information

The store uses cookies and similar storage for functions such as accounts, carts, checkout, and security. Technical information and logs help us diagnose errors, review suspicious activity, and keep the store operating.

We use Meta’s advertising tools to measure website activity and support advertising. These tools may share browsing activity, device identifiers, and hashed contact information with Meta.

6. Cart reminders and store programs

Cart recovery is enabled. Contact and cart information entered during checkout may be saved to send reminders about an unfinished order. Rewards and referral programs use account, purchase, and referral information to attribute eligible activity and manage points, credits, and program records.

7. Cookie and communication choices

You can manage cookies through your browser settings and advertising preferences through your Meta account. Blocking cookies may affect sign-in, cart, or checkout functions. Use the unsubscribe option in promotional or cart-reminder emails when provided, or contact support for help with communication preferences. Order and account messages may still be needed to service your account or purchase.

8. Keeping records

We retain order, account, support, and operational records as needed to operate the store, meet recordkeeping obligations, resolve disputes, prevent fraud, and maintain security. Retention depends on the record and its purpose.

9. Privacy questions and requests

Email support@alphalifesciences.co with privacy questions or requests to access, correct, or delete your personal information. Describe your request and include the email associated with your account or order, if applicable. We review requests under applicable privacy laws and may need to verify your identity. Some records may need to be retained for order, security, legal, dispute, or recordkeeping purposes.

10. Updates to this policy

Effective October 5, 2026. We may update this policy as our store or practices change. Updates will be posted on this page with a revised effective date. Contact us if you have questions about how your information is handled.