Privacy Policy

Information we collect

When you create an account, place an order, or submit a support request, we collect the information needed to process that request. That can include name, email, billing details, shipping details, account details, order details, payment status, support form submissions, optional order number, request category, and technical log data.

How we use information

We use order and account information to process checkout, prepare shipments, provide tracking when available, respond to support requests, route documentation requests, review security or fraud concerns, and keep the storefront reliable.

Payment information

Payment processors handle payment details needed to authorize and process transactions. Alpha Life Sciences may store payment status and order records, but does not need raw card numbers when payment is handled by a third-party processor.

Shipping and fulfillment information

We use shipping information to prepare orders for carrier pickup, provide tracking when available, and review delivery or address issues.

Support requests

We use support form details to review your request and respond by email. We do not intentionally collect medical, dosing, treatment, diagnostic, veterinary, personal-use, or protocol questions through the support form.

Cookies, security, and technical logs

Technical logs may be used to protect the storefront, diagnose errors, prevent spam, review fraud or security issues, and keep the site reliable. Cookies and similar tools may support account, cart, checkout, security, analytics, or reliability features where active.

Service providers

We work with service providers that help operate the storefront, process payments, prepare shipments, deliver email, protect the site, and support analytics or reliability where active.

Retention

We keep order, account, support, and operational records for as long as needed to operate the storefront, meet recordkeeping obligations, resolve disputes, prevent fraud, and maintain security.

Customer choices

You can use Contact Support to request help with account or support-related information. Some records may need to be retained for order, security, compliance, dispute, or recordkeeping purposes.

Contact Support

Use Contact Support for account, checkout, documentation, catalog update, or support-related privacy questions.